The John Fredericks philosophy is simple, we believe in developing long term relationships with our customers by providing innovative, high quality products, delivered on time whilst offering exceptional value for money.
New customers are designated their own Sales Co-ordinator who makes it their business to ensure all your day to day customer demands are fulfilled to the highest possible standards. This person is your direct, instantly-accessible point of contact. He or she will track your order from every stage of the process from receipt of order through the production process and on to one of our fleet of delivery vehicles.
This personal commitment is enhanced by, not replaced by our advanced computer technology. Our sophisticated I.T. resource means your orders will be processed faster. Your every enquiry can be answered swiftly, and quality control will be absolute at every stage in the manufacturing process. Our barcode scanning system allows us to track every move of your product through our production process.
John Fredericks is able to offer customers its online ordering/pricing software. Our Evolution Satellite system is simple and fast. Full training on this software is done online with our highly trained and experienced I.T. staff.
Our deliveries are spot on too. We have a large and modern fleet of vehicles servicing the length and breadth of the country day in and day out. So you’ll get exactly what you ordered, on time, every time.
We have a dedicated infrastructure of staff to deal with all the technical needs of the Trade window sector including specialists in conservatory design , energy efficiency and any technical advice that may be sought on more complex installations.
Our Customer Service Manager will be happy to advise customers on the best person to assist them with their enquiry.
Together with our own in house Marketing and Customer Support Team we will ensure your requirements are met and exceeded.