Service Engineer Request Form Company Name *Contact *Phone NumberJohn Fredericks Order Number *John Fredericks Item NumberCompany Order Reference *Email AddressInstallation DateName of Client / Homeowner *Site / Home Address *Contact Name *Contact Number *Homeowners e-mail address *Reason for Visit *Has the job been previously visited by you? *YesNoWhat corrective actions have you taken? *Please enter the date/s of previous site visit/sHave JFP already visited *YesNoIs the fitting 'True and Plumb' ? *YesNoHas the product been correctly 'Toe & Heeled' ? *YesNoPlease include any supporting documents, photos etc when submitting this form.Upload file/sDrag and Drop (or) Choose FilesPlease noteJohn Fredericks reserves the right to levy a call out charge, should the service issue relate to an installation fault. We would also request, prior to arranging a service visit, installers have visited site to attempt to remedy the issue.Photographs hi-lighting the problems, are helpful to ensure our engineer arrives prepared and with all the correct components.Our service engineer is provided to resolve serious issues, that installers are unable to remedy. He is not available for replacing Hinges, Handles, Barrels, Locking Mechanisms, Panels etc.Any profile damage (Scratches / Gouges) must be reported within the time period stated on our Terms and Conditions.Send MessagePlease do not fill in this field.
